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This course is aimed at helping staff working in the hospitality sector develop excellent customer service skills and will help the participant develop understanding in:
The City & Guilds Level 2 Award in Principles of Customer Service is open for applications from January until the end of March 2025, and courses are delivered on Mondays. The course can be split into two half day/evening sessions or one full day session.
Businesses may apply for a bespoke course for their team, or nominate individuals to attend a course. Courses can be delivered either in-premises or on campus at Belfast MET. This course is part funded by Skills Focus and only requires a small employer contribution of £10 per person. Eligibility criteria applies.
To register interest and enquire about availability (first come, first served) please contact Margaret McCabe at mmccabe@belfastmet.ac.uk
Responding to the Coach Nightclub drinks promotion, Colin Neill, Chief Executive of Hospitality Ulster said:
“Irresponsible promotions have no place in our industry and we condemn them outright. We believe the imagery associated with this promotion is unacceptable and have referred it to the Independent Complaints Panel for the industry’s Responsible Retailing Code.
READ MORE
Irish News Column, August
By Colin Neill, Chief Executive, Hospitality Ulster
‘Tourism Tax’ a non-starter warns Hospitality Ulster
Trade NI, Northern Ireland’s largest business coalition, representing Hospitality Ulster, Manufacturing NI and Retail NI, has today met with the Shadow Chancellor, Rt Hon John McDonnell MP, who is visiting Belfast.
Reacting to the news that Julian Smith has been appointed as the new Secretary of State for Northern Ireland, Trade NI (the alliance of Hospitality Ulster, Retail NI and Manufacturing NI) in a joint statement commented: