ASHLEY DOUGLAS: FOOD & BEVERAGE TRAINING

 

CLICK HERE to get in touch with Ashley Douglas

 

WHO

Ashley Douglas has extensive experience within the hospitality industry. 

Having worked for global corporate companies such as Diageo, Red Bull and Bacardi Brown-Forman Brands he has refined his passion for Hospitality and developed F and B training programmes which not only educate bartenders but help ignite a passion and enthusiasm for the industry.  He has trained hundreds of bartenders, waiters and managers in a variety of hotels, restaurants, nightclubs and public bars.

As a consultant to the licensed trade Ashley also helps bar owners develop their food and beverage offering by delivering be-spoke staff training and improving guest service within outlet.  He manages his own Tiki Cocktail bar in Portrush and delivers various bartender training courses throughout N. Ireland and the Republic of Ireland.  He is a part time lecturer at Belfast Met and the Northern Regional College and delivers an NVQ level 2 and 3 in professional bartending as well as OCN Qualifications in Mixology and can also offer a Level 2 in Principle in Customer service. 

Ashley has a proven track record of helping to develop successful teams who not only understand the importance of upselling and maximising Gross Profit Margins but are also excited and enthusiastic about serving their guests to the best of their ability. 

 

SERVICES

Bartender Training

• The Art of Hospitality
• Customer Service
• The subtle art of Upselling
• Introduction to Cocktails
• Introduction to Cocktail equipment
• Classic Cocktail Overview
• Bar station design (maximizing speed and efficiency)
• Classic Cocktails
• How To create your signature Serve
• Food Pairing
• Creating a cocktail Menu (reviewing EPOS on existing menu)
• Spirit Category Training
• Gin/ Vodka/ Rum/ Whiskey and Tequila Workshops

Courses Available:

• 1- or 2-Day Course: Experienced bartenders/ supervisors/ managers
• NVQ Level 2: 48 Hours of guided Learning (7-day course or blended learning) includes written examination and practical assessment.
• NVQ Level 3: 45 Hours of guided learning comprising of practical demonstrations and assessments.
• Basic food Hygiene/ HACCP

Consultant to the Licensed Trade

• Bar Set-up
• Bar station design
• Developing Cocktail lists
• Food and Drink Pairing
• Speed and Efficiency
• Creating your own Signature Serve
• Understanding and maximising EPOS and GP
• Train the Trainer
• Brand Advocacy
• Sampling
• Launching NPD

 

SILVER LININGS MYSTERY SHOPPING

Silver Linings is a new, authentic and credible Mystery Shopping company specialising in Hospitality venues throughout Ireland.  We aim to be the leading Hospitality and customer experience consultancy within hotels, restaurants, bars and cafes throughout the country. Established in 2022 by Ashley Douglas who has over 20 years’ experience working with hospitality businesses in various capacities, we aim to measure and design the customer journey on a be-spoke and targeted basis.  We identify all the major pain points and can help implement suitable and targeted training plans to empower staff to deliver the best possible guest experience.  

Through mystery shopping and customer journey mapping services we review the customer’s end-to-end journey and help businesses design a flawless guest experience. We critically analyse our experience of the mystery shop and prepare rigorous and comprehensive reports to review with managers/ owners.  We are committed to helping develop high performing teams by empowering businesses to build their customer experience and grow loyalty.