Developed by the UK Hospitality & Tourism Skills Board, and implemented in partnership with:


wellbeing-hats-logo.jpg wellbeing-hu-logo.jpg wellbeing-tni-logo.jpg



Ensuring that team members are well-supported is fundamental to any successful businesses. This is particularly vital for the hospitality sector which, at its heart, is built on providing fantastic customer service, creating repeat visits and an exciting, enjoyable experience and drives social mobility in communities across the country.

It is therefore critical that jobs and careers are attractive for jobseekers and existing team members alike. To ensure success, retention is critical for upskilling the sector, and for retention to be delivered, team members must feel valued and supported within their workplace. In effect a positive focus on wellbeing within the workplace has been proven to boost productivity and reduce absenteeism. Creating such environments will deliver a sense of belonging, positively impacting on the mental and social health of team members.

To ensure success, a holistic approach must be taken. This in practice goes beyond a focus of the workplace, extending to an individual’s wider life.

This Promise seeks to act as signpost for both employers and their teams to access the necessary resources in existence to support best practice of wellbeing not only in the workplace, but also supporting individuals in their wider lives. Providing such support will enable members of our industry to reach their full potential and ensure longevity for those within our sector.

Industry best practice suggests creating a business or team ethos is critical to promoting wellbeing and building retention. This could be linked to a specific cause or your local community.

The Promise is not an exhaustive, nor compulsory, list for businesses to comply with.



  • Ensure that you create a working environment that facilitates respect between all team members

  • Implement a diversity & inclusion policy

  • Support a team member on their wider life issues, if appropriate, and provide assistance where possible

  • Ensure that team members are well-rewarded for their work, considering a wide range of pay and benefits, communicated through a clear pay policy

  • Where tips are received have a clear policy for their distribution and keep deductions to an absolute minimum and only to cover costs

  • Identify training and development opportunities for team members at all levels, and promote these to your workforce along with provision of all necessary compliance training to keep our teams safe

  • Be open to flexible working where you can and offer a range of shift patterns with reasonable notice on changes

  • Produce and maintain a health & safety policy

  • Be aware of the mental health challenges associated with working in hospitality and minimise these

  • Enforce a policy of anti-harassment in the workplace



CLICK HERE to sign the Hospitality Industry Development & Wellbeing Promise



CLICK HERE to visit the website for further information

Related Support Articles

CEO response to Coach Nightclub drinks promotion

16 August 2019

Responding to the Coach Nightclub drinks promotion, Colin Neill, Chief Executive of Hospitality Ulster said:

“Irresponsible promotions have no place in our industry and we condemn them outright. We believe the imagery associated with this promotion is unacceptable and have referred it to the Independent Complaints Panel for the industry’s Responsible Retailing Code.


Tourism Tax is a Non Starter

13 August 2019

Irish News Column, August

By Colin Neill, Chief Executive, Hospitality Ulster

‘Tourism Tax’ a non-starter warns Hospitality Ulster


Trade NI meet with Shadow Chancellor

05 August 2019

Trade NI, Northern Ireland’s largest business coalition, representing Hospitality Ulster, Manufacturing NI and Retail NI, has today met with the Shadow Chancellor, Rt Hon John McDonnell MP, who is visiting Belfast.


Trade NI reacts to appointment of Julian Smith MP as new Sec

25 July 2019

Reacting to the news that Julian Smith has been appointed as the new Secretary of State for Northern Ireland, Trade NI (the alliance of Hospitality Ulster, Retail NI and Manufacturing NI) in a joint statement commented:


Related Support Resources