05 June 2020


A free tool to help you succeed in the post-COVID environment.




As we work towards a safe reopening date for our industry, Hospitality Ulster will continue to bring you the vital tools and information needed to prepare.


The Post-COVID Playbook is a free and easy to download resource which sets out the essentials for reopening and trading in a post-COVID environment.


The Playbook is extremely helpful as a standalone tool, bringing you the basics of operating successfully for when the time comes.


Split into the three key areas of SAFETY, SERVICE and STRATEGY, it covers issues like:


  • Staff protection
  • Cleaning and hygiene
  • Social distancing
  • Customer service and COVID
  • Takeaways and deliveries


But the Playbook is also backed by six in depth training courses on returning to work which can be found on the HU Academy- Hospitality Ulster's state of the art training platform powered by Flow Hospitality Training.


To download the HU Academy Post-COVID Playbook CLICK HERE





The HU Academy now features a range of new in depth training modules specific to the current COVID-19 pandemic, with a specific focus on helping business owners and staff prepare for eventual reopening.


The new modules cover a range of relevant topics in detail:


  • Preparing to reopen
  • Staff protection
  • Cleaning and hygiene
  • Social distancing
  • Customer service
  • Takeaways and deliveries


Existing HU Academy users will receive a notification upon their next login with the option to add these modules to the platform at no extra cost*.


HU members who are currently not using HU Academy can find out more about getting involved below.


To read about the new Return to Work modules in more detail, CLICK HERE





Aside from these new bespoke modules, the HU Academy itself offers accredited online training with access to over 40 online courses; all fully compliant with industry standards and legislation.


This includes compliance training such as Food Hygiene, Health & Safety and much, much, more.


The training is delivered on your own online training platform, in an easy to manage and fun learning environment that suits all learning styles and size of business.


What's more, HU Academy comes at no additional cost to HU Members.*


To find out more about the HU Academy and how to sign up, CLICK HERE


To find out more about the 40+ modules on offer, CLICK HERE



*Level 1- No additional cost: HU Members with less than 100 staff can access the extensive range of courses and an easy to use online management suite at no additional cost. A managed service is also available, if required.
Level 2- Exclusive 20% discount: HU Members with more than 100 staff can access the extensive range of courses, as well as an easy to use online management suite, plus an enhanced range of bespoke features, additional management tools, integration with existing management systems and the ability to create your own content. An all-encompassing onboarding, learning and development, communication and engagement tool, backed by individual support from the Flow management team with an exclusive 20% discount on the normal licence fee.