O'REILLY PEOPLE MANAGEMENT: LEADERSHIP DEVELOPMENT & COACHING
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WHO
O’Reilly People Management is a Belfast-based leadership and management development consultancy founded by Jill O’Reilly. Jill is a highly experienced leadership coach and consultant, previously Director of Organisational Development & HR at Tourism NI and HR professional at Botanic Inns Limited.
SERVICES
O’Reilly People Management specialises in supporting managers develop confidence and practical people skills through engaging workshops, one-to-one coaching, and tailored leadership programmes
OFFERING HU MEMBERS
Hospitality Management Development Programme
Confident Leaders. Motivated Teams. Happier Guests.
Two Days | 10:00 am – 4:00 pm | Lunch & Materials Included
HU Member Price: £495 per participant (+ VAT where applicable)
Next Dates: Monday 29th September & Monday 13th October 2025
Why This Programme Matters
Your managers shape team morale, service standards, and the guest experience every single day. Yet many are promoted for operational ability rather than leadership skills.
This interactive hospitality management programme equips managers with practical, real-world tools to lead confident teams, keep great staff longer, and create a culture that drives both service excellence and business results.
Who This Programme Is For
Anyone managing people in hospitality - whether you’re new to management, have been leading for years and want to sharpen your approach, or you’re an aspiring manager ready to step up.
What Participants Will Explore
- How to make confident, commercially sound decisions — even in “grey area” situations
- Ways to lead teams with trust, clarity, and accountability while inspiring high performance
- Coaching and feedback techniques that motivate, develop, and retain staff
- Strategies to manage expectations, resolve challenges, and turn problems into positives
- How people leadership directly drives stronger financial results and guest experiences
What This Programme Can Help You Achieve
- Reduced staff turnover: strong, supportive leadership keeps good people longer, cutting recruitment and training costs
- Higher guests spend and loyalty: confident, motivated teams create experiences that keep guests coming back and spending more
- Proactive performance management: managers tackle issues early, protecting standards and avoiding costly mistakes
- Stronger workplace culture: a positive, accountable environment where people want to perform and stay
- More time for senior leaders: teams taking ownership, freeing GMs and owners to focus on growth and strategy
Programme Style
This is not a lecture or heavy theory course. It is practical, interactive, and tailored for hospitality realities. Managers leave with tools they can use immediately on their next shift.
Dates & Booking
Next Dates: Monday 29th September & Monday 13th October 2025
Location: Belfast City Centre
HU Member Price: £495 per participant (+ VAT where applicable)
Discount available for multiple bookings.
Spaces are limited to ensure a highly interactive learning experience.
To book your place email: jill@oreillypeoplemanagement.com